Customer satisfaction is our top priority. Read our clear and transparent refund policy below.
All purchases of digital products, analytics services, or consulting sessions are non-refundable once the service has been delivered or the product has been accessed, downloaded, or otherwise used. This includes but is not limited to:
Once work has begun or a deliverable has been provided, we are unable to offer a refund due to the labor and resources already invested.
If you wish to cancel a service before delivery has started, you may do so within 24 hours of purchase. In such cases, a full refund may be issued, provided that no work has commenced.
For recurring services (e.g., monthly analytics subscriptions), cancellations must be made before the next billing cycle begins. No refunds will be issued for partial use of services in a billing period.
Refunds may be considered under the following exceptional circumstances:
If you believe your case qualifies for an exception, please contact us at support@firstlinkanalytic.com within 7 days of the original transaction.
If you have any questions or concerns about your purchase or this refund policy, please reach out to:
FirstLink Research and Analytics
Email: support@firstlinkanalytic.com
Address: 1673 W 8th St Ste B, Erie, PA 16505
We appreciate your business and thank you for choosing FirstLink Research and Analytics.